Felt – Dutton Legends

Frequently asked questions.

Returns & Exchange Policy

At Dutton Legends, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If something doesn’t fit or arrives damaged, we’ll do our best to make it right.

General Return Guidelines

Items must be returned unworn, unwashed, and with original tags attached
Returns must be initiated within 14 days of delivery
Shipping and delivery fees are non-refundable
Customers are responsible for return shipping costs unless the item arrived damaged
Returns are issued as store credit or exchanges only
International shipments: Customers are responsible for providing their own return shipping label

Standard Shipping

Delivery time: 3–9 business days
Orders are typically packaged Monday through Friday
Orders may be packed on weekends and dropped off at carrier locations, but most carriers do not pick up on weekends—please expect your shipment to move during business days.
Orders are shipped out within 1–24 hours of being placed.

Express & International Shipping

Additional fees apply only to express shipments, including international express options
Shipping upgrades and rates are available at checkout

We work hard to get your order out fast and keep things running smooth. If you have any questions about your shipment, feel free to reach out—call or text Nikki at 519-842-0777, or email us at duttonlegends@gmail.com.

We’re here to help if your order arrives damaged, goes missing, or isn’t quite right. Our goal is to make things right—quickly and clearly.

1. Wrong Size, Colour, or Item?
If your order isn’t what you expected, let us know right away so we can fix it as soon as possible.
What to do:
Email us at duttonlegends@gmail.com.

Your full name.
Contact info.
Order number.
A photo of the item you received.

Once we review your message, we’ll send you a return label and get the correct hat on its way to you ASAP.

2. Item Arrived Damaged?
This is rare—but if it happens, we’ve got you covered.
What to do:
Email us at duttonlegends@gmail.com

Your full name
Contact info
Order number
Photos of:
The shipping label.
The outside of the box.
The product inside the box.
The damaged item itself.

These photos help us file an insurance claim and get your replacement shipped out. Prefer store credit instead? Just let us know.
If your item is out of stock, we’ll either order it in or offer alternatives in your size.

3. Package Lost in Transit?
Once your order leaves our hands, it’s in the care of the shipping carriers. If it goes missing, we’ll help track it down.

What to do:

Email us at duttonlegends@gmail.com
Your full name.
Order number.
The best way to contact you

We’ll reach out to the carrier and investigate. You can also check the shipping label to see which carrier was used and contact them directly for an update.

💬 Need Help?
We’re here to support you every step of the way. If something’s off, don’t wait—reach out and we’ll work with you to find a solution.
📧 duttonlegends@gmail.com

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Pro Hats Rodeo Night Chocolate

Pro Hats Rodeo Night Fort Worth Blue

Pro Hats Rodeo Night Stock Show Turqoise

Pro Hats Rodeo Night Texas Blue

Pro Hats Rodeo Night Turquoise

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Pro Hats Rodeo Night Houston Olive

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Pro Hats Rodeo Night Nashville Purple

Pro Hats Rodeo Night Cheyenne Grape

Pro Hats Rodeo Night California Wine

Pro Hats Rodeo Night Stampede Red

Pro Hats Rodeo Night Arizona Sunset

Pro Hats Rodeo Night Sante Fe Yellow

Pro Hats Rodeo Night Silver

Pro Hats Rodeo Night Black

Pro Hats Rodeo Night Sand

Our signature product...

Frequently asked questions.

Returns & Exchange Policy

General Return Guidelines

Standard Shipping

Express & International Shipping

Country/Region

Country/Region

Pro Hats Rodeo Night Charcoal

Pro Hats Rodeo Night Chocolate

Pro Hats Rodeo Night Fort Worth Blue

Pro Hats Rodeo Night Stock Show Turqoise

Pro Hats Rodeo Night Texas Blue

Pro Hats Rodeo Night Turquoise

Pro Hats Rodeo Night Round Up Green

Pro Hats Rodeo Night Houston Olive

Pro Hats Rodeo Night Lime Green

Pro Hats Rodeo Night Military Green

Pro Hats Rodeo Night Neon Vegas

Pro Hats Rodeo Night Stockyard Pink

Pro Hats Rodeo Night Stephenville Pink

Pro Hats Rodeo Night Calgary Pink

Pro Hats Rodeo Night Nashville Purple

Pro Hats Rodeo Night Cheyenne Grape

Pro Hats Rodeo Night California Wine

Pro Hats Rodeo Night Stampede Red

Pro Hats Rodeo Night Arizona Sunset

Pro Hats Rodeo Night Sante Fe Yellow

Pro Hats Rodeo Night Silver

Pro Hats Rodeo Night Black

Pro Hats Rodeo Night Sand

Our signature product...

Frequently asked questions.

Returns & Exchange Policy

General Return Guidelines

Standard Shipping

Express & International Shipping